Cloud-Based Contact Center Market Scope, Growth Forecast, Comprehensive Analysis 2028 | Top Players: Oracle, 8×8, Inc., Five9, Inc., Cisco Systems, Genesys


A recent report published by QMI on the cloud-based contact center market is a detailed assessment of the most important market dynamics. After carrying out a thorough research of cloud-based contact center market historical as well as current growth parameters, business expectations for growth are obtained with utmost precision.

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The study identifies specific and important factors affecting the market for cloud-based contact center during the forecast period. It can enable companies investing in cloud-based contact center market to change their production and marketing strategies in order to envisage maximum growth.

According to the report, the cloud-based contact center market has been segmented by solution (ACD, APO, dialers, IVR, CTI, reporting & analytics and security), by service type (professional services, managed services), by application (call routing and queuing, data integration and recording, chat quality and monitoring, real-time decision-making, workforce optimization (WFO)), by organization size (small and medium-sized enterprises (SMEs), large enterprises), by deployment model (public cloud, private cloud, hybrid cloud), by vertical (banking, financial services, and insurance (BFSI), consumer goods and retail, government and public sector, healthcare and life sciences, manufacturing, media and entertainment, telecommunication and information technology enabled services (ITES), others (transportation and logistics, and education).

Insights about regional distribution of market:
The market has been segmented in major regions to understand the global development and demand patterns of this market.

For cloud-based contact center market, the segments by region are for North America, Asia Pacific, Western Europe, Eastern Europe, Middle East, and Rest of the World. During the forecast period, North America, Asia Pacific and Western Europe are expected to be major regions on the cloud-based contact center market.

North America and Western Europe have been one of the key regions with technological advancements in ICT, electronics & semiconductor sector. Factors like the use of advanced technology and presence of global companies to cater the potential end users are favourable for the growth of cloud-based contact center market. Also, most of the leading companies have headquarters in these regions.

Asia Pacific is estimated to be one of the fastest growing markets for cloud-based contact center market. Major countries in the Asia Pacific region are China, Japan, South Korea, India and Australia. These economies in the APAC region are major contributors in the ICT, electronics & semiconductor sector. In addition to this, government initiatives to promote technological advancement in this region are also one of the key factors to the growth of cloud-based contact center market. Middle East and rest of the World are estimated to be emerging regions for cloud-based contact center market.

Company profiled in this report based on Business overview, Financial data, Product landscape, Strategic outlook & SWOT analysis:

1. Oracle
2. 8×8, Inc.
3. Five9, Inc.
4. Cisco Systems
5. Genesys
6. NICE Systems Ltd.
7. NewVoiceMedia
9. RingCentral, Inc.
10. Aspect Software
11. Empirix
12. InVision Software, Inc.
13. Intelenet Global Services
14. VitalPBX
15. Aircall
16. Arbeit Software.
17. 3CX
18. Atos SE
19. Vocalcom
20. Huawei Cloud

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Market Segmentation:
By Solution:
Reporting & Analytics

By Service Type:
Professional Services
Managed Services

By Application:
Call routing and queuing
Data integration and recording
Chat quality and monitoring
Real-time decision-making
Workforce Optimization (WFO)

By Organization Size:
Small and Medium-sized Enterprises (SMEs)
Large enterprises

By Deployment Model:
Public cloud
Private cloud
Hybrid cloud

By Vertical:
Banking Financial Services, and Insurance (BFSI)
Consumer goods and retail
Government and public sector
Healthcare and life sciences
Media and entertainment
Telecommunication and Information Technology Enabled Services (ITES)
transportation and logistics

By Region:
North America
North America, by Country
North America, by Solution
North America, by Service Type
North America, by Application
North America, by Organization Size
North America, by Deployment Model
North America, by Vertical

Western Europe
Western Europe, by Country
The Netherlands
Rest of Western Europe
Western Europe, by Solution
Western Europe, by Service Type
Western Europe, by Application
Western Europe, by Organization Size
Western Europe, by Deployment Model
Western Europe, by Vertical

Asia Pacific
Asia Pacific, by Country
South Korea
Rest of Asia Pacific
Asia Pacific, by Solution
Asia Pacific, by Service Type
Asia Pacific, by Application
Asia Pacific, by Organization Size
Asia Pacific, by Deployment Model
Asia Pacific, by Vertical

Eastern Europe
Eastern Europe, by Country
Rest of Eastern Europe
Eastern Europe, by Solution
Eastern Europe, by Service Type
Eastern Europe, by Application
Eastern Europe, by Organization Size
Eastern Europe, by Deployment Model
Eastern Europe, by Vertical

Middle East
Middle East, by Country
Saudi Arabia
Rest of Middle East
Middle East, by Solution
Middle East, by Service Type
Middle East, by Application
Middle East, by Organization Size
Middle East, by Deployment Model
Middle East, by Vertical

Rest of the World
Rest of the World, by Country
South America
Rest of the World, by Solution
Rest of the World, by Service Type
Rest of the World, by Application
Rest of the World, by Organization Size
Rest of the World, by Deployment Model
Rest of the World, by Vertical

Objectives of this report:
o To estimate market size for cloud-based contact center market on regional and global basis.
o To identify major segments in cloud-based contact center market and evaluate their market shares and demand.

o To provide a competitive scenario for the cloud-based contact center market with major developments observed by key companies in the historic years.
o To evaluate key factors governing the dynamics of cloud-based contact center market with their potential gravity during the forecast period.

Reasons to Buy This Report:
o Provides niche insights for decision about every possible segment helping in strategic decision making process.
o Market size estimation of the cloud-based contact center market on a regional and global basis.
o A unique research design for market size estimation and forecast.
o Identification of major companies operating in the market with related developments
o Exhaustive scope to cover all the possible segments helping every stakeholder in the cloud-based contact center market.

This study is customized to meet your specific requirements:
o By Segment
o By Sub-segment
o By Region/Country
o Product Specific Competitive Analysis


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